Warranty

1-Year Craftsmanship Warranty

At PawLab, we stand behind the design and physical quality of our products. If you selected and purchased our 1-Year Craftsmanship Warranty, your PawLab Relief Pad is covered against manufacturing defects in the exterior materials and physical construction under normal household use.

This optional coverage is dedicated to the structural integrity of the pad, ensuring your pet's comfort is maintained. It includes the durability of the outer textile wrap, the securing straps, and the physical closures against manufacturing flaws such as premature seam separation under standard handling.

This extended warranty applies to the original purchaser only and is non-transferable.

What Is Not Covered

To maintain accessibility and account for the highly variable ways pets interact with their environment, our craftsmanship warranty focuses on the physical exterior build. Because sensitive internal technologies have lifespans that vary heavily based on individual charging habits, usage frequency, and environmental factors, this warranty does not cover:

  • Internal Hardware & Electronics: Functionality of internal diode arrays (LEDs), digital display controllers, power modules, and internal wiring.

  • Power Delivery Systems: Battery capacity degradation, charging port functionality, or power adapters, as these naturally decline with age and charge cycles.

  • Pet-Related Damage: Damage resulting from everyday pet interactions, including chewing, scratching, digging, or biting.

  • Improper Care: Damage caused by submerging the device in water, exposure to moisture beyond light surface cleaning, drops, accidents, or unauthorized disassembly.

  • Everyday Wear: Normal wear and tear, including cosmetic scuffs, natural fading, or minor fraying that doesn't affect the physical structural integrity of the wrap.

  • Products purchased from unauthorized resellers.

How to Make a Warranty Claim

If you purchased the optional warranty and need to submit a craftsmanship claim, contact our support team at support@originalpawlab.com with:

  • Your order number and date of purchase (showing the warranty add-on)

  • A description of the structural issue

  • Photos or a short video clearly showing the physical defect on the wrap or straps

The Inspection Process:
To uphold our quality standards, all warranty claims require a physical inspection by our production team. If your initial claim is pre-approved by our support staff, you will be required to return the defective product to our overseas manufacturing warehouse for a comprehensive evaluation.

Please note that customers are entirely responsible for all shipping and handling costs associated with returning the item to our overseas facility.

Upon receipt, our technicians will inspect the product. If the defect is confirmed to fall under our craftsmanship coverage, PawLab will manufacture and ship a brand-new replacement component to you completely free of charge.

General Terms

This optional warranty is provided in addition to your statutory rights under applicable consumer protection laws. PawLab reserves the right to determine whether a product defect falls under the parameters of this craftsmanship warranty. All warranty decisions—including final approval post-inspection—are made at the sole discretion of PawLab. This warranty is valid only for products purchased directly from PawLab or an authorized retailer. Proof of purchase indicating the warranty add-on is required for all claims.

This creates a significant point of friction. By requiring the customer to pay for international shipping just to get an inspection (with no guaranteed outcome), most will abandon the claim before it ever costs you a replacement unit.

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